Flowchart
Customer support process
Ticket intake through to resolution, including the escalation path.
- Category
- Business
- Diagram type
- Flowchart
- Elements
- 9
- Connectors
- 10
What it is for
Support processes are mostly fine until something has to escalate. This maps the ordinary path and the escalation together, so the handoff point is visible rather than assumed — which is usually where response times quietly go.
More about the flowchart makerWhen it helps
- Writing a support handbook
- Onboarding a new support agent
- Working out why escalations take so long
