Process map
Customer journey process
The operational steps behind a customer journey, with owners.
- Category
- Business
- Diagram type
- Process map
- Elements
- 7
- Connectors
- 6
What it is for
A journey map shows what the customer experiences; this shows what your organisation does at each of those moments, and who does it.
More about the process map makerWhen it helps
- Turning a journey map into operations
- Finding unowned steps
- Planning a service improvement
